Returns

 

 

TMG Menswear is happy for you to return any item you purchase from our site within 14 calendar days of receiving it. During this period you can return the item for any reason. If you return any item because of change of mind you will have to pay the cost of returning it. There will be no charge for returning an item that is faulty.  All items however will be checked before shipping to ensure they are as described and are free from damage or faults. Your refund will be credited to the original payment method once the returned item has been received and inspected.
Unwanted goods must be returned in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Exceptions: In the interest of health & safety we cannot accept returns of:
Underwear once the original sealed packaging and tags have been opened or removed.

 

How can I return items?

If you have purchased from our online site you can make a return in shop, via Post or through a parcel or courier service. You must have your order number. If you purchased an item in store you can only return the item back to the store.

Returning items in –store

You are able to return any item you purchased in shop immediately provided you have your dispatch note and goods for return are in a resalable condition, unopened with tags and undamaged. Our store assistants will refund your original payment card or help you find an alternative. Refunds to cards can take 3 -5 working days to process and are the responsibility of your card provider. If you do not have your original payment with you and still wish to make a return, a TMG Menswear gift voucher will be offered to you.

Returning items by post

A returns form can be downloaded and printed off website. Simply complete your returns form and enclose it with your repackaged items and return it to TMG Menswear Online, 97 Main Street, Maghera, BT46 5AB

Returning items by courier/parcel services

A returns form can be downloaded and printed off website. Simply complete your returns form and enclose it with your repackaged items. Arrange for your desired courier service to collect your item or drop it of yourself and arrange to have sent to TMG Menswear Online, 97 Main Street, Maghera, BT46 5AB

 

Dispatch

 

Despatch:

We dispatch your order within 48 hours of receipt of your order. In the unlikely event that an item you ordered is not in stock, we will contact you personally to inform you of the expected delivery date. Should you subsequently decide not to pursue your order, we will cancel your order and issue you with a full refund.

 

Delivery Times

Delivery times will normally be up to 7 days for delivery to United Kingdom & Republic of Ireland and 10-14  working days for all other countries.

Please note: Saturday and Sundays are not classed as working days by our courier service. Therefore, all orders placed from midday Thursday or from Friday morning will be delivered on the following week.

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